Traditional Product Support

Traditional Product Support

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Steps to accessing Traditional Product Support

ISS provides unrivaled product support from a team of software and computer experts. If you have questions or concerns, the ISS Product Support team is available to help you find the answer. ISS does require a current maintenance contract with ISS to be in effect to access Product Support.

To access Product Support, please follow these few simple steps:

Have your 8-digit Contract ID (e.g., 0000/A000) available when you call, fax, or e-mail ISS Product Support.
For expediency, dial Product Support directly by calling ISS and selecting Option #2. You will be asked to enter your eight-digit Contract ID.
If you choose to e-mail ISS Product Support, please include your 8-digit Contract ID in your e-mail along with all pertinent information: Name, Licensed Company/Location, and a telephone number at which you may be reached.

ISS Product Support looks forward to serving you.

Product Support Contact Information

Telephone:

+1 (864) 654-1284

Toll-free (U.S. and Canada):

1-800-528-9185

Fax:

+1 (864) 654-1286

E-mail Product Support:

support@isscorp.com

Product Support Operating Hours (US)

The ISS Product Support team is available Monday through Friday from 8:00 AM to 5:00 PM (ET). If you call or e-mail after business hours, your questions will be addressed the next business day.

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