April 9, 2025
Delivering extraordinary support to customers remains a vital component of Integrated Support Systems, Inc.’s (ISS) success since its inception in 1984. ISS recognizes that exceptional product support, in addition to software and on-demand digital resources, is what sets us apart. Current customers are not only provided with major software upgrades, and patches – but also direct access to personalized assistance from ISS’ dedicated Support team. Whether customers prefer to communicate with Support through personalized emails, direct phone calls, or teleconferences – they are always encouraged to tap into an experienced and responsive team of customer service representatives if needed.
As mentioned before, customers are always free to contact ISS Support at support@isscorp.com or via phone at +1 (864) 654-1284. To supplement the benefits of people-oriented product support, this article provides deeper insight into the other Support resources available to current customers.
ISS’ Customer Support Center is a tool that is accessible directly from ISS’ website. The Customer Support Center provides customers with:
ISS provides a centralized Help repository accessible from within the SLICwave LC application as well as from the software launch page. The robust Help repository includes features such as:
Customers can find Help specific to any area within ISS’ software by simply clicking the right mouse button while hovering over any column/field/screen in question and drilling down for more details/information.
ISS offers training courses focused on increasing technical knowledge and effectiveness on the job as well as education on underlying functional processes behind ISS’ software. The training courses are developed and delivered by the same experts who build and support ISS products, each uniquely designed to provide a balance of lecture, practical exercises, and organic discussion. More information can be found directly from ISS’ website or contacting ISS’ Training team at training@isscorp.com.
ISS has forged a team of talented experts committed to assisting organizations in making the most out of their software investment. ISS’ team of technical experts, including software engineers, programmers, and developers, are uniquely qualified to define, scope, plan, implement, and support mission critical requirements using the best available tools. Some Services ISS provides to its customers include:
Please feel free to contact your ISS account representative for more information on ISS’ Technical Services offerings.